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ZmaestroERP Packages

ERP | Fixed Cost Project

ERP Spark

ERP Spark is built for startups and small teams that need a fast and reliable ERP foundation. In just 3 weeks, we implement Sales, CRM, and Accounting in a standardized

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ERP | Fixed Cost Project

ERP ExpressBoost

ExpressBoost equips scaling SMEs with a rapid, standardized ERP foundation that unifies Sales, Accounting, Inventory, and HR. With built-in change management and the upgrade option to ExpressBoost Plus, it delivers

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ERP | Annual Contract

ERP Collaborate360

Collaborate360 is our premium package for corporates and large SMEs seeking strategic transformation. By combining business consultancy, ERP implementation, and change management, it delivers a 360-degree framework that unifies processes,

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ERP | Project Based

ERP CustomFit

ERP CustomFit is built for organizations with specialized needs. It offers personalized consultancy, flexible implementation, and client-focused support. With project-based billing, you only pay for what you need, giving you

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ERP | Quarterly Contract

ERP Maestro

ERP Maestro is your strategic ERP partner, bridging the gap between your business and ERP implementors. We provide independent advisory, alignment, and oversight so every phase of your ERP project

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ERP | Free Service

ERP ProBono

This Service is designed to support growing businesses by offering an Odoo ERP solution free of charge.

― ‎ Offered to one candidate each quarter ― ‎

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Odoo Support Packages (Post Go-Live)

Attribute Basic Advanced Premium
Recommended For Small teams that need stability & minimal support Small to mid-size teams that need regular improvements & faster support Growing companies that require continuous optimization & high responsiveness
Dedicated Support Manager ❌ ❌ ✅
Ticketing System ✅ ✅ ✅
Online / Phone Call Support ❌ Priority Phone Support (Business Hours) Unlimited (≤12 hrs/day, client business hours)
Configuration 16 hours/month 16 hours/month 20 hours/month
Personalization ❌ 8 hours/month 10 hours/month
Customization ❌ ❌ 10 hours/month
Knowledge Base / Documentation ✅ ✅ ✅
Training ❌ 4 hours/month 8 hours/month
ERP Consultancy ❌ 2 hours/month 8 hours/month
SLA 72hr (Best Effort Resp. Time) 48hr (Guaranteed Resp. Time) 24hr (Guaranteed Resp. Time) + Escalation
Onsite Visit * ❌ 1 Visit / Month (Lebanon only) 2 – 3 Visits / Month (Lebanon only)

(*) Onsite visits outside Lebanon are available upon request and will be billed separately.

Yearly support packages come with a 15% discount for first-time clients.

Odoo Support Packages (Post Go-Live)

Choose the plan that fits your team's support needs

Basic Package

  • Recommended For: Small teams needing minimal support
  • Dedicated Support Manager: ❌
  • Ticketing System: ✅
  • Online / Phone Support: ❌
  • Configuration: 16 hrs/month
  • Personalization: ❌
  • Customization: ❌
  • Knowledge Base: ✅
  • Training: ❌
  • ERP Consultancy: ❌
  • SLA: 72hr (Best Effort)
  • Onsite Visit: ❌

Advanced Package

  • Recommended For: Teams needing regular improvements & faster support
  • Dedicated Support Manager: ❌
  • Ticketing System: ✅
  • Online / Phone Support: Priority Phone Support (Business Hours)
  • Configuration: 16 hrs/month
  • Personalization: 8 hrs/month
  • Customization: ❌
  • Knowledge Base: ✅
  • Training: 4 hrs/month
  • ERP Consultancy: 2 hrs/month
  • SLA: 48hr (Guaranteed)
  • Onsite Visit: 1 / Month (Lebanon only)

Premium Package

  • Recommended For: Companies needing continuous optimization & responsiveness
  • Dedicated Support Manager: ✅
  • Ticketing System: ✅
  • Online / Phone Support: Unlimited (≤12 hrs/day)
  • Configuration: 20 hrs/month
  • Personalization: 10 hrs/month
  • Customization: 10 hrs/month
  • Knowledge Base: ✅
  • Training: 8 hrs/month
  • ERP Consultancy: 8 hrs/month
  • SLA: 24hr (Guaranteed) + Escalation
  • Onsite Visit: 2–3 / Month (Lebanon only)

(*) Onsite visits outside Lebanon are subject to travel and accommodation costs, billed separately.
First-Time Offer: Clients who choose a yearly support package receive a 15% discount on the total annual fee.